The era of autonomous artificial intelligence has begun with Agentforce!

 Salesforce has introduced Agentforce, a new platform featuring autonomous AI agents capable of taking action without human intervention.

The Salesforce Innovation Day 2024 in Istanbul showcased significant developments shedding light on the future of artificial intelligence. Salesforce unveiled *Agentforce*, an autonomous AI platform set to open new doors for businesses by transforming their operations.

The highlight of the event was the introduction of Agentforce, described as the “third wave” of artificial intelligence. Moving beyond the role of an assistant, these intelligent agents can now take autonomous actions, handling complex tasks beyond traditional chatbots and assistants. They are capable of resolving customer complaints, evaluating sales opportunities, and optimizing marketing campaigns, making decisions and implementing them without human intervention. Agentforce operates in response to data changes, business rules, and signals from other systems.

Sinan Erkiner, Salesforce Vice President for the Mediterranean, Central Asia, and Eastern Europe region, emphasized that businesses in Turkey are eager to adopt AI technologies. He noted that Agentforce would offer companies operational efficiency and an enhanced customer experience. Erkiner expressed Salesforce's commitment to guiding its clients through this new AI era and helping them transform their businesses.

Global companies like OpenTable, Saks, and Wiley are already using Agentforce to expand their workforce and enhance customer experiences. Agentforce integrates seamlessly with platforms such as Salesforce Cloud, Amazon Web Services, Box, Google, IBM, Zoom, and Workday. Priced globally at 2 USD per interaction, details on the return on investment (ROI) for Agentforce can be found on Salesforce's website.

The core power behind Agentforce is the Salesforce Data Cloud. This hyper-scale data engine securely connects real-time and unified business data, giving agents access to the information they need.

With Agentforce, Salesforce promises businesses higher efficiency, improved customer relationships, and increased profit margins. It also aims to boost workforce productivity by enabling employees to focus on more strategic tasks. Salesforce is pioneering a new revolution in the business world, with a vision to democratize AI and make it accessible to businesses of all sizes.